Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Overview

At AI Tools Academy ("we," "our," or "us"), we are committed to providing high-quality educational content and ensuring student satisfaction. This Refund Policy explains our refund procedures and your rights regarding course purchases made through our website oilshiner.com.

By purchasing any course or service from us, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy should be read in conjunction with our Terms & Conditions and Privacy Policy.

2. 30-Day Money-Back Guarantee

2.1 Eligibility Criteria

You are eligible for a full refund if you meet ALL of the following conditions:

• You purchased the course directly from our website (oilshiner.com)
• You request a refund within 30 calendar days of the original purchase date
• You have completed less than 30% of the course content
• You have not downloaded more than 30% of available course materials
• You have not violated our Terms & Conditions or engaged in fraudulent activity
• This is your first refund request for this particular course
• You provide a valid reason for the refund request

2.2 How the 30-Day Period is Calculated

The 30-day refund period begins at 12:00 AM (midnight) on the date of purchase and ends at 11:59 PM on the 30th day thereafter. For example, if you purchase a course on January 1st at any time, your refund window closes on January 30th at 11:59 PM (in your local timezone).

2.3 What is Covered

Our 30-day money-back guarantee covers:

• Individual course purchases at full price or discounted price
• Multiple individual courses purchased separately (each eligible for separate refund)
• Pre-recorded video courses and associated materials

3. Courses and Purchases NOT Eligible for Refund

3.1 Bundle Purchases

• Complete AI Tools Bundle ($999)
• Any other multi-course bundle packages
• Promotional bundles or special package offers

Reason: Bundle purchases are heavily discounted (35%+ savings) and are considered final sale items.

3.2 Promotional and Discounted Offers

• Courses purchased during flash sales or limited-time promotions
• Courses purchased with coupons offering 50% or more discount
• Special promotional pricing events (Black Friday, Cyber Monday, etc.)

3.3 Completed Courses

• Courses where you have completed more than 30% of the content
• Courses where you have downloaded more than 30% of materials
• Courses where you have obtained a certificate of completion

3.4 Other Non-Refundable Items

• Subscription services (if applicable)
• Live webinars or workshops that have already occurred
• One-on-one mentorship sessions that have been scheduled or completed
• Additional services or add-ons purchased separately
• Gift cards or promotional credits

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, follow these steps:

1. Contact Support: Email us at [email protected] with the subject line "Refund Request"
2. Provide Information: Include your full name, email address used for purchase, order number, course name, purchase date, and detailed reason for refund
3. Wait for Review: Our team will review your request within 3-5 business days
4. Receive Decision: You will receive an email with our decision and next steps

4.2 Required Information

Your refund request must include:

• Full name (as it appears on the purchase)
• Email address used for account registration
• Order number or transaction ID
• Course name(s) for which refund is requested
• Date of purchase
• Detailed explanation of why you are requesting a refund (minimum 50 words)
• Any supporting documentation (if applicable)

4.3 Review Process

Once we receive your refund request, we will:

• Verify your purchase and eligibility within 2 business days
• Review your course activity and completion percentage
• Evaluate the reason provided for the refund request
• Respond with a decision within 3-5 business days
• Process approved refunds within 5-10 business days

5. Refund Processing and Timelines

5.1 Approved Refunds

If your refund request is approved:

• You will receive a confirmation email within 24 hours of approval
• The refund will be processed to your original payment method within 5-10 business days
• Your access to the course will be immediately revoked
• All downloaded materials must be deleted (you agree to do so as part of the refund)
• Any certificates issued will be invalidated

5.2 Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

Payment Method	Refund Processing Time
Credit Card	5-10 business days (may take longer depending on your bank)
Debit Card	5-10 business days (may take longer depending on your bank)
PayPal	3-5 business days
Bank Transfer	7-14 business days

5.3 Bank Processing Times

Please note that while we process refunds within our stated timeframes, your bank or payment provider may take additional time to reflect the credit in your account. We are not responsible for delays caused by payment processors or financial institutions.

6. Partial Refunds

In certain exceptional circumstances, we may offer partial refunds at our sole discretion:

6.1 When Partial Refunds May Be Offered

• Technical issues that significantly affected your ability to access course content for an extended period
• Course content significantly differs from what was advertised (you must provide specific examples)
• Special circumstances evaluated on a case-by-case basis

6.2 Partial Refund Amounts

Partial refunds, when granted, are calculated based on:

• Percentage of course content accessed
• Time elapsed since purchase
• Nature and severity of the issue
• Course completion status

7. Reasons for Refund Denial

Your refund request may be denied if:

• You have completed more than 30% of the course
• More than 30 days have passed since purchase
• You purchased a non-refundable bundle or promotional item
• You have violated our Terms & Conditions
• We detect fraudulent activity or refund abuse
• You fail to provide required information or documentation
• You have already received a refund for the same course previously
• Your reason does not meet our eligibility criteria
• You request a refund after obtaining a certificate of completion

8. Refund Abuse and Fraud Prevention

8.1 Zero Tolerance Policy

We maintain a zero-tolerance policy toward refund abuse and fraud. We actively monitor for:

• Multiple refund requests from the same user
• Patterns of purchasing and refunding courses systematically
• Completing courses and then requesting refunds
• Sharing or reselling course content before requesting refunds
• Creating multiple accounts to abuse refund policies
• Providing false information in refund requests

8.2 Consequences of Abuse

If we determine that you have abused our refund policy or engaged in fraudulent activity:

• Your refund request will be immediately denied
• Your account will be permanently suspended
• You will be banned from making future purchases
• We reserve the right to pursue legal action
• We may report fraudulent activity to relevant authorities

9. Technical Issues and Course Quality

9.1 Technical Support

Before requesting a refund due to technical issues, please:

• Contact our technical support team at [email protected]
• Provide details about the issue, including screenshots if applicable
• Allow us reasonable time (48-72 hours) to resolve the problem
• Try accessing the content from different devices or browsers

9.2 Course Quality Concerns

If you believe the course quality does not meet our advertised standards:

• Contact us within the first 7 days of purchase
• Provide specific examples of quality issues
• Allow us the opportunity to address your concerns
• We may offer course credits, content updates, or refunds based on the situation

10. Exceptions and Special Circumstances

10.1 Extraordinary Situations

We may consider refund requests beyond our standard policy in exceptional circumstances, such as:

• Serious medical emergencies (requires documentation)
• Death of the purchaser (requires death certificate and proof of relationship)
• Natural disasters affecting your ability to access courses
• Military deployment or emergency relocation

10.2 Documentation Required

For special circumstance refunds, you must provide:

• Written explanation of the circumstances
• Supporting documentation (medical records, death certificate, military orders, etc.)
• Proof of identity
• Any other relevant documentation we may request

All documentation will be reviewed confidentially. We reserve the right to verify authenticity.

11. Course Credits and Alternatives to Refunds

11.1 Course Credit Option

Instead of a monetary refund, you may choose to receive course credit equal to the purchase amount. Course credits:

• Can be used toward any other course or bundle
• Never expire
• Are non-transferable
• Cannot be redeemed for cash
• May be a faster alternative to refund processing

11.2 Course Exchange

Within 14 days of purchase, you may request a one-time course exchange instead of a refund, subject to:

• Exchanging for a course of equal or lesser value
• Completing less than 20% of the original course
• Providing a valid reason for the exchange
• Price difference being non-refundable if exchanging for a lower-priced course

12. Chargebacks

12.1 Direct Resolution Preferred

We strongly encourage you to contact us directly to resolve any payment disputes before initiating a chargeback with your bank or credit card company. We are committed to resolving issues fairly and promptly.

12.2 Chargeback Consequences

If you initiate a chargeback:

• Your access to all courses will be immediately revoked
• Your account will be permanently suspended
• We will contest the chargeback with supporting documentation
• You will be responsible for any chargeback fees incurred by us
• Future purchase attempts may be blocked

12.3 Fraudulent Chargebacks

Fraudulent or unjustified chargebacks (such as claiming non-receipt of services when access logs show course usage) may result in:

• Legal action to recover losses
• Reporting to credit bureaus
• Reporting to fraud prevention databases
• Collection agency referral for outstanding amounts

13. Gift Purchases and Corporate Orders

13.1 Gift Purchases

Courses purchased as gifts:

• Can only be refunded by the original purchaser
• Must be requested before the recipient activates the course
• Follow the same 30-day refund policy
• Cannot be refunded once the gift code is redeemed

13.2 Corporate or Bulk Orders

Refunds for corporate or bulk purchases (10+ courses) are subject to:

• Custom refund terms agreed upon at the time of purchase
• Written approval from account manager
• Pro-rata refunds based on unused licenses
• Minimum 30-day notice for cancellation

14. Promotional Credits and Discounts

14.1 Use of Promotional Credits

If you used promotional credits, coupons, or discounts on your purchase:

• Refunds will be issued only for the amount actually paid
• Promotional credits used will not be reinstated
• Expired promotional credits cannot be extended
• One-time use coupons cannot be reused

14.2 Affiliate or Referral Bonuses

If your purchase was influenced by affiliate or referral programs:

• Refunds may affect affiliate commissions
• Referral bonuses may be reversed
• We reserve the right to adjust affiliate accounts accordingly

15. Currency and International Purchases

15.1 Currency Conversion

For international purchases:

• All refunds are processed in USD
• Currency conversion is handled by your payment provider
• Exchange rate fluctuations may result in receiving a different amount than originally paid
• We are not responsible for currency conversion fees or rate differences

15.2 International Transaction Fees

International transaction fees charged by banks or payment providers are non-refundable and may be deducted from your refund amount.

16. Updates to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• Update to the "Last Updated" date at the top of this policy

Your continued use of our services after changes are posted constitutes acceptance of the updated policy. However, changes will not apply retroactively to purchases made before the policy update.

17. Contact Information for Refunds

18. Acknowledgment and Agreement

By purchasing any course from AI Tools Academy, you acknowledge that you have read, understood, and agree to this Refund Policy. You understand that:

• Refunds are available only under the specific conditions outlined in this policy
• Certain purchases (bundles, promotions) are non-refundable
• You must request refunds within 30 days and meet all eligibility criteria
• Refund abuse will result in account termination
• We reserve the right to deny refund requests that don't meet our criteria
• This policy may be updated from time to time

19. Related Policies

This Refund Policy should be read in conjunction with:

• Terms & Conditions - Governing use of our services
• Privacy Policy - How we handle your personal information

In case of conflict between policies, the most specific policy applicable to the situation shall prevail.

Thank you for choosing AI Tools Academy. We are committed to your satisfaction and success in your AI learning journey.

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